Psychic Nova

PRIVACY POLICY
Information We Collect
When you book a reading through our website, we may collect:
Full Name
Email Address
Phone Number (for scheduled readings and communication)
WhatsApp number (for overseas and international clients)
Date of Birth (only where required for personalised readings and may be clarified or corrected during the session if needed)
Any information you choose to share during your reading
How We Use Your Information
Your information is used only to:
Schedule and confirm your reading
Send booking confirmations and payment information via email
Communicate with you via email, WhatsApp, or phone at your scheduled time
Provide personalised readings and services

We do not sell, rent, or share your personal information with third parties.

Communication Channels
We may communicate with you through:
Email
WhatsApp (for overseas and international clients)
Phone calls using a business VoIP number (087 number)
Live chat services on our website
Live Chat Communication
We use live chat software to communicate with clients. Messages may be collected and stored for service delivery and support purposes. By using live chat, you consent to this processing.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Your Rights Under POPIA
You may request access, correction, or deletion of your personal data where legally applicable.
Contact Us
hello@psychicnova.co.za

TERMS & CONDITIONS
Nature of Service
All readings are provided for entertainment and personal insight purposes only. They are not a substitute for professional advice (medical, legal, financial, or psychological).

Clients understand that they have free will and are fully responsible for their own decisions and actions after a reading.

Bookings
All readings must be booked and paid for in advance. Clients are responsible for providing correct contact details.

Readings are delivered via phone (VoIP 087 number), WhatsApp (overseas clients), email, or live chat depending on the service.

Payments
Full payment is required before a reading is delivered unless otherwise agreed.
No Refund Policy
All payments are final. No refunds will be issued once a booking is confirmed or a session has started or been delivered.
Session Time and Usage
All readings are time-based or package-based. Any unused time cannot be carried over, transferred, or refunded.

If a session ends early or time is not fully used, the remaining time is forfeited.

If a client is late, the session will still end at the scheduled time.

Communication
Clients agree to be contacted via email, WhatsApp, phone (VoIP 087 number), or live chat for service delivery.
Right to Refuse Service
We reserve the right to refuse service to anyone abusive, disrespectful, or misusing the service.
Sessions are for personal use only and not to be recorded, shared, or distributed.
Agreement
By booking a reading, you confirm you have read and agreed to these Terms & Conditio
DISCLAIMER
The readings and services provided by Psychic Nova are for entertainment and personal insight purposes only. All information shared during readings is based on intuitive interpretation and should not be considered professional advice of any kind, including medical, legal, financial, or psychological advice.
Clients understand that they have free will and are fully responsible for their own decisions, choices, and actions after a reading.
While every effort is made to provide meaningful guidance, we do not guarantee outcomes, accuracy, or the occurrence of specific future events.
All payments are final and non-refundable once a booking has been confirmed or a session has taken place.
By using this website and booking a service, you confirm that you understand and accept this disclaimer.